How to send e-mails from your own domain name

As an added touch of personalisation, it’s possible to send system e-mails from your domain name. We use Amazon SES for sending e-mails, and in order to get permission to send on your behalf, we need you to add some DNS records to your domain.

The records that need to be added are unique to your domain, so you will need to contact us to request this change.

Just so you know what to expect, we will ask you to add:

  • 1 TXT record which Amazon uses to validate you are the owner of the domain (and are giving us permission to send on your behalf)
  • 3 CNAME records that will be referenced by mail servers to show that Amazon has permission to be sending e-mail for your domain (these 3 records are called DKIM records, or DomainKeys Identified Mail)
  • 1 SPF entry using a TXT record, that specifically tells mail servers that the server Amazon is sending from is allowed to be sending mail

The three combined mean that we will have full authorisation to send e-mails for you, and that the e-mails are unlikely to go into spam.

The SPF record is the same for all domain names, so you can add the following if you do not have an existing SPF record:

v=spf1 -all

Important: Changing DNS records can cause issues if done incorrectly, including downtime of your e-mails and website. We would recommend that you ask your IT provider to help you with this.

Sadly CoSend will be shutting down at the end of April. Please make sure to export any data you need from your account prior to shut down, as it will be deleted.

We appreciate your support, and wish you all the best.

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